Return Policy

Client satisfaction is our top priority. If you are not satisfied, we will reimburse or exchange products at no charge upon presentation of the original bill of purchase providing the following conditions are met.

We will reimburse most stock items within 30 days of purchase:

  • Tiles are only accepted in full unopened boxes. Exception: we accept returns of full , intact sheets of Mosaics;
  • Cements and grouts will only be accepted within 10 days,, and only if their condition is deemed saleable upon inspection;
  • Products must be returned intact: in their original packaging, including: manuals, articles, accessories provided by the manufacturer and any promotional articles provided at the time of sale. La Tuilerie reserves the right to refuse the return of products which are deemed deficient due to their packaging or their general condition.

Return of a complete order for reimbursement without exchange is subject to a 15% return charges.. Cements, glues and grouts with such orders are subject to the 10 day limit and must pass inspection as outlined above.

Payment reimbursement conditions:

  • Cash and check: any refund over 200$ will be made by check. It will be mailed to you as soon as possible.
  • Credit and debit card: the same credit or debit card used for the purchase will be credited. An ID and personal details may be required. In some cases, La Tuilerie reserves the right to refund by check, which will be mailed to you as soon as possible.

NO RETURN FOR :

  • Countertops, hardwood flooring, special orders (*Divers, *Proma, *Schluter, etc.);
  • End of lots, final sales items, liquidations, etc.;
  • Shipping cancellation: We require a minimum of 48 hours before established delivery date.

The client assumes responsibility for measurements and quantities bought. No returns accepted for these reasons for the above
mentioned products.

DEPOSIT FOR LAYAWAY :

  • We offer a layaway service for products for a maximum of 60 days;
  • Additional charges of $ 1.00 per day may apply beyond this 60 day period;
  • We require a deposit of 25% for layaways and of 50% for special orders;
  • 15% charges on original deposit apply for cancellation of layaway;
  • Deposits made for special order or final sale products are not reimbursable..

*Special order: Product not in stock and ordered specifically for the client.

Return Policy conditions are subject to change without further notice.